Wow, what a short title full of abbreviations! A problem discovered by another technician points to a possible problem with clients which use RWW to connect to their desktop computer at the office who are running Windows XP SP-3 with IE8 installed. The symptom is that when they click to see a list of computers that they can connect to, they see:
This portion of the Remote Web Workplace requires the Microsoft Remote Desktop ActiveX Control. Your browser’s security settings may be preventing you from downloading ActiveX controls. Adjust these settings and try to connect again.
Be sure to check the following:
- IE Compatibility Mode is enabled for the RWW site
- The site is on the “trusted site” list
mstscax.dll” to re-register the controlregsvr32From the command line, type ”