Dell DAT72 Powervault Storage Cleaning – known issue

backup storage tapeI have been noticing a significant increase in the number cleaning related errors onDell DAT72 internal Powervault100 Tape drives. During my most recent call to our Gold Technical Support, it was confirmed that there is a known issue with Dell’s PowerVault 100 DAT72 drives.

I wouldn’t recommend directly confronting Dell on this issue. Rather realize that this is a common problem, and if your drive never seems to clean properly, doing delay and call Dell for technical support. Typically the drive requires to be replace.

However, be sure you still perform regular troubleshooting steps including:

  • Upgrading the Tape Drive Firmware/Drivers
  • Upgrading the server BIOS
  • Upgrading the SCSI controller Firmware/Drivers

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