It is the general policy that the IT staff does not need to know the individual user passwords and will take every effort to ensure that we do not keep this information. As a result, whenever we need access to a users account, we will generally choose one of two options:
- Have the user (if available) enter in their password; or
- Change their password on the server, and when completed, set the password to “require change on reboot”.
It is important that after a users password has been reset, that the following process be followed to notify them of their new password:
- A note (preferably type written) explaining that work has been completed on their system and to check their voicemail for their new password.
- On their voicemail, leave them their password (repeat slowly twice) and inform them that they will be prompted to change it when they next log on. Additionally, if they have questions to contact the office.